Terms and Conditions

When an order is placed with Wilderness Lighting, the customer is agreeing and confirming that they understand our full terms and conditions. If further clarity is required, please do not hesitate in contacting us, before placing an order.
Whilst we endeavour to carry the majority of our items in stock, this may not always be possible, and therefore there may be a delay in dispatching your order. Customers are welcome to contact our sales line (01525 852419) to check availability, before placing an order. If an item is out of stock, we shall keep you updated on the status of your order and advise when the order is dispatched.
Our product descriptions, images and prices are continually reviewed to ensure total accuracy and clarity. If an error is noticed, we would be grateful if you can notify us immediately. Wilderness Lighting reserves the right to cancel any order where pricing has been incorrectly stated – customers will be offered a full refund or to proceed with the order at the correct pricing.
By placing an order, customers must ensure that all details supplied are accurate, complete and correct. Any attempts to fraud Wilderness Lighting shall be reported to police. We request an email address is provided at time of ordering, as this is the most effective way for Wilderness Lighting to communicate and update customers. Wilderness Lighting promises to ensure no details shall be passed on to any 3rd parties.

Returns & Exchanges
Wilderness Lighting prides ourselves on our exceptional customer service and quality products, however we appreciate that from time to time you may change your mind, be dissatisfied, or receive a faulty item. Therefore, please find below our detailed Returns and Exchange policy.
We request that all customers contact us via email or telephone, before returning any items to us – this will enable us to assist more efficiently with your issue.
For all our lighting products we offer a 3 year guarantee. Wilderness Lighting will replace any faulty items which do not meet their original standard, free of charge. Please note, we must receive original faulty goods back before we are able to dispatch a replacement.

Consumer Distance Selling Regulations
Consumer distance selling regulations means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, and we will issue a full refund for the price you paid for the item less any carriage costs. Please note that all items returned must be unused, in their original packaging and in pristine condition. A 25% charge will be made against goods returned that do not meet this criteria.

Special order or bespoke items are excluded as they are produced specifically to customer’s orders. This does not include goods that are faulty. 
This does not affect your statutory rights.
With the exception of faulty or damaged goods it is the customer’s responsibility to return goods to us. We recommend that a Royal Mail or courier signature service is used to return the products, therefore enabling the customer to confirm receipt that Wilderness Lighting has received goods back.
Where goods are faulty or incorrect we can arrange for our courier to collect items, or provide a Freepost address – available when contacting our customer service team. If we request you return a faulty or damaged item, we ask you obtain a proof of purchase to enable us to reimburse any costs incurred.

Payment & Title of Goods
Title to {the Goods} shall remain vested in {the Seller} and shall not pass to {the Buyer} until the purchase price for {the Goods} has been paid in full and received by {the Seller}.

In the unlikely event that you receive a faulty, damaged or wrong item please contact Wilderness Lighting immediately and we shall arrange for the goods to be returned, at our cost.
If you change your mind, under the Consumer Distance Regulations rules, you must advise us within 7 days, and the cost to return the goods is the customer’s responsibility. If an exchange is required, Wilderness Lighting reserves the right to request additional carriage costs to dispatch an alternative, and any refunds will not include original carriage costs.

Privacy & Liability
Wilderness Lighting take steps to ensure that all information we hold is stored in a safe and secure way. We operate a safe and secure website and have taken steps to make sure that shopping on our website is protected. All information stored both on our server and in hardcopy format is stored as securely and safely as possible. However we cannot be held liable in the unlikely event of a breach in our secure computer server.

Statutory Rights
At Wilderness Lighting we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If this is the case please refer to the returns procedure above and the Consumer Distance selling regulations. Please remember that you will be responsible for the costs of returning any items to us unless we delivered the item to you in error, or if the item is damaged or defective. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.

As soon as we receive notice of your cancellation of any order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge - we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk
All returns should be sent to Wilderness Lighting, C/O Adamesh Limited, Unit 4 Youngs Industrial Estate, Stanbridge Road, Leighton Buzzard, Beds, LU7 4QB, United Kingdom.

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